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Customers are asked to carefully read our Terms and Conditions below which are binding

PAYMENT FOR ANY ORDER OR PURCHASE

1. Dresses will be ordered in the sizes and colours as agreed at the time of ordering and a 50% deposit will be required to place your order into production.

2. Your order/receipt will be confirmed by e-mail, upon receipt of the deposit.

3. Once you have paid your 50% deposit, the order or altered in any way (but can be added to).

4. In the unlikely event of us not being able to fulfill your order, we would refund any deposit in full.

5. No goods may be removed from the premises until full payment of the order has been received.

6. In the case of dresses bought “off the rail” in our Outlet section, payment must be made in full at the time of purchase and cannot be returned under any circumstances.

CANCELLATION OF ORDERS. 

1. Any sale or discounted wedding dress or accessory purchased be returned or monies refunded as they are “sold as seen”.

2. Customers who cancel their sales contract for whatever reason are NOT entitled to a refund of any monies already paid up to and including the cancellation date.

3. For reasons of hygiene all accessories (tiaras, hair slides, veils, petticoats, earrings) which have been removed from the premises once paid for cannot be refunded or exchanged. 

SIZING AND ALTERATIONS

• Gowns are ordered in standard sizes according to the measurements taken while you are here. Confirmation of your measurements and size of dress ordered will be part of the confirmation invoice that will be sent by email to the address you supplied for you to check - you advise us within if you disagree with the size ordered. Please be aware that gown sizes are different to that of high street sizes and are MADE TO ORDER and are MADE TO MEASURE, unless you have chosen to pay for that specific service. 

• The price of any dress does include any alterations which are almost always necessary.We strongly recommend booking this service for at least 8 weeks before you get married.

• We can offer contact details of some local dressmakers for alterations but do not offer any guarantee of their competence or their prices, please do your own research before booking a dressmaker.

NON-COLLECTION OF GOODS. 

If a customer fails to pay the final balance within 28 days from the date of the final invoice then Rosedene Bridal has the legal right to retain the goods and no refund of the deposit will be paid.  If the customer does not collect their goods following the final payment Rosedene Bridal has the right to charge a storage fee of £25 per month from the date of the wedding date given by them and stated on their invoices.  If the goods have not been collected after SIX MONTHS Rosedene Bridal will retain ownership of the goods to dispose of as they see fit.  Any monies already paid will not be refunded.   Goods will become the property of Rosedene Bridal.